LensFerry Privacy Statement

You have decided to order contact lenses from your eye care professional. To process the order, your eye care professional uses LensFerry, an online ordering and fulfillment service. The LensFerry service is owned and operated by WebSystem2, LLC d/b/a WebSystem3 (WS3), a CooperVision company.

For purposes of this Privacy Statement, references to “web site” and “application” also include WS3 or your eye care professional's applications for mobile devices. When used in this Privacy Statement, “eye care professional” means your optometrist/ophthalmologist, your doctor's office and staff and other individuals under your doctor's control that are instrumental to providing eye care services and contact lens ordering assistance.

In providing an online ordering system for eye care professionals, WS3 collects information from patient when the patient registers and creates a LensFerry account, during the ordering process, and while the patient navigates the LensFerry application. The information provided by a patient - such as their name, mailing address, email address, and payment information - is considered private. This information will be used to process your order (including payment of the order) and deliver it to you in a timely fashion.

Opt-Out Provided

After you create an account or otherwise provide information, WS3 will provide existing customers with the opportunity to "opt-out" or choose to manage any future mailings from LensFerry or your eye care professional's office. Opt-out information will be included with any non-personal or non-essential message sent to patients.

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What Personal Information is Collected?

When you create an account WS3 and your eye care professional collect the following information:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your home telephone and/or your or mobile telephone number
  • Your credit/debit card number and other information
  • Your purchase/return information
  • Your login name
  • Your password
  • Your date of birth or age
  • Your insurance provider
  • Your insurance benefit amount
  • Certain information related to or that could affect your eye health

When you place an order for contact lenses, WS3 and your eye care professional collect the following additional information:

  • Your shipping address
  • Your contact lens prescription
  • Your desired payment plan

If you choose not to provide personal information WS3 and your eye care professional may not be able to provide you with requested products, services or information.

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Passive Information Collection

As you navigate through the LensFerry application, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, JavaScript and navigational data collection (e.g., log files, server logs, clickstream).

You may set your browser to notify you about the use of such technology, particularly cookies. But the application requires the presence of JavaScript and cookies to function properly.

The LensFerry application may use such passively collected information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use.

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Sharing Your Information


LensFerry collects information that WS3 may use to offer you products and services that may be of interest to you.

Eye Care Professionals

This online order and fulfillment web site has been created on your eye care professional's behalf. Your eye care professional collects information from you, or WS3 may share the information we collect from you with your eye care professional. Your eye care professional will use the information to receive, process, fulfill and deliver your order, and to deliver certain communications to you such as appointment reminder notices and re-ordering notices. Your eye care professional may use the information to offer you products and services that may be of interest to you.

Service Providers

WS3 or your eye care professional may share certain information collected with companies that provide support services to related to your account (such as order fulfillment and delivery, e-mail, mobile marketing, analytics providers, web hosting providers, call center service providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement, or fraud prevention providers). These companies may need information about you in order to perform their functions.

These companies are not authorized to use the information we share with them for any other purpose.

Legal Requirements

WS3 and your eye care professional may disclose information collected when either of them believes disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of their respective companies, guests or others.

Elsewhere at Your Direction

WS3 or your eye care professional may share information at your direction or request.

Sharing Aggregate Information with Third Parties

WS3 and our subsidiaries and affiliates, together and separately, and your eye care professional may combine, aggregate, or anonymize any of the information collected from or about you through the services, offline, or from any other source for any of these purposes.

Business Transfers

If some or all of WS3's business assets are sold or transferred, we may transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.

Links to 3rd Party Sites

This site may include links to other web sites whose privacy practices may differ from those of WS3 and your eye care professional. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.

Prescription Verification

Your eye care professional will verify your prescription information before placement of an order. LensFerry will store the prescriptions and will verify that any re-orders during the effective prescription period are also valid. However, if necessary, WS3 may verify your prescription information with your eye care professional as required by Federal Law.


WS3 may communicate with you using text messages, distribute mobile coupons and perform certain ordering activity (e.g., reordering, reminders, etc.) using text messages to mobile devices of guests who have requested this information via an opt in request. To opt out of mobile messaging functionalities, please see “Opt-Out Provided” section above.

Text JOIN to 43559 to sign up for alerts. Message and data rates may apply. 2 messages per System Verification/Order.

Text HELP to 43559 for help.

Text STOP to 43559 to cancel.

View Terms of Use

Contests and Drawings

Your eye care professional may sponsor or host contests or drawings from time to time, using LensFerry to communicate information about such programs. Some contests may be offered in conjunction with a third party sponsor and web site users will be notified at the time of the contest as to whether a third party sponsor is involved and whether the third party will be receiving the user's information to send promotional communications. The web site user can then choose whether to enter the contest or not at that time based on the terms and conditions associated with that particular contest.

Transaction Security

All transactions occur through our Secure Server, protected by a GoDaddy Secure Site Certificate. That means that we use encryption to secure information sent from your computer to our servers. In addition, credit card numbers and other sensitive information is encrypted in our database(s) to provide a second layer of security for your private information.

However, no organization can guarantee the absolute security of electronic information, especially information transmitted over the Internet. Accordingly, WS3 and your eye care professional cannot ensure or warrant the security of any information that you provide, and you do so at your own risk. Take steps to safeguard your own computer or mobile device and password protect against unauthorized access by others. Also, do not disclose your login, password, credit card or other account information to anyone who is not involved in the LensFerry service or providing eye care services to you. We are not responsible for any information disclosed as a result of such unauthorized access, such as if your computer or mobile device is lost or stolen.

Updating Your Information

If you ever need to update or delete any information on file with WS3 for the LensFerry service, you may call or email us at 888-321-LENS OR email us at If you need to update your information when re-ordering, you will have a chance to make changes to your payment information, shipping and billing address(es) at checkout.

WS3 and your eye care professional will retain your information for as long as your account is active or as needed to provide you services. WS3 and your eye care professional will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you have additional questions about the privacy of your information, please contact WS3 at or call us at 1 (866) 575-EYES

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Mailing Address

Websystem3, LLC
400 Plaza Drive
Suite 102
Folsom, CA 95630

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Changes to This Privacy Statement

This Privacy Statement became effective on August 8, 2014. WS3 may update this Privacy Statement from time to time by posting a new Privacy Statement on our website. You are advised to consult our website regularly for any changes, and your continued use of the Services after such changes have been made constitutes acceptance of those changes. If we make any revisions that materially change the ways in which we use or share the information previously collected from you through the Services, we will contact you and give you the opportunity to consent to such changes before applying them to that information.

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